Customer eXperience enablement Partner
Ald3a offers integrated and scalable solutions to organize, involve and measure customer visits to the sales floor, in offices or any type of branch.
As a Wavetec partner in Mexico, we work with you to optimize your customer experience with virtual queue management, appointment booking, people counting solutions, analytics and data that integrate with your existing systems.
Wavetec has more than 20 years of experience with a wide range of world-class clients. The solutions are highly scalable, so you can start small and expand your solution as needed or as the expectations of your customers and staff evolve.
Wavetec has more than 20 years of experience with a wide range of world-class clients. The solutions are highly scalable, so you can start small and expand your solution as needed or as the expectations of your customers and staff evolve.
Virtual queue management solutions
 Wavetec Safe-Q virtual row solutions are part of the technology initiatives offered by Ald3a Int3ligente to enable safe physical distancing. It doesn't matter if your customers arrive unexpectedly or don't have a smartphone. With Safe-Q, everyone can be part of a virtual queue and can safely wait their turn. Once their turn comes, they will be notified by SMS, WhatsApp, or even an email. |  ● Integrated with web appointments and access tickets ● Lobby Leader / Doorman App ● Customer call / registration app ● Integrated feedback system ● QR-enabled queues and appointments ● Digital signage for queue information ● Queue notifications via SMS and WhatsApp ● Dashboards and reports |  Have a Virtual Row solution integrated with WhatsApp, the most popular application for instant messaging. Ald3a Int3ligente implements the Wavetec solution, which is the first company to offer its customers a unique experience of this innovative queue experience. |
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 The SafeQ people counting solution combines the intelligence of high-tech cameras and state-of-the-art software, which is dedicated to providing a cost-effective and efficient way to manage long lines and crowded waiting areas. SafeQ People Counting is a cost-effective and easy-to-implement solution designed to ensure an optimal influx of clients with enough space to distance themselves from other people nearby. |  Wavetec's cloud-based online appointment, booking and scheduling solution is simple, easy, and convenient for you and your clients. Make sure you are connected with your customers even before they arrive. With Wavetec's appointment solution, your clients can connect from anywhere from reservation to registration to reschedule and cancel an appointment. This helps you minimize customer wait times and provide the highest quality service to your clients. |  We offer a diverse spectrum of Donatello integrated end-to-end multipurpose digital signage solutions ranging from slim design units to large format displays. Our high-end signage solutions create bold and memorable experiences with your brand at key customer touch points. Expressively designed, robust and interactive solutions allow your company to engage customers at the right time, with the right message. |
 Customer needs and expectations are constantly evolving and therefore customer feedback is vital for customer-centric businesses. Wavetec Opinion Plus is the key to extracting data on customer experiences and finding out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and the perceived value of your service by your customers. |  Powered by Spectra, business software that seamlessly integrates with all applications to minimize customer efforts across channels and touch points, ensuring a seamless experience every time a customer visits your branch. Spectra will change the way you operate your business at the customer end. We put you in central control of your customer experience with actionable information, dashboards and reports in real time |  Powered by Spectra, business software that seamlessly integrates with all applications to minimize customer efforts across channels and touch points, ensuring a seamless experience every time a customer visits your branch. Spectra will change the way you operate your business at the customer end. We put you in central control of your customer experience with actionable information, dashboards and reports in real time |
